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June 3, 2025
Ep.
193
37:14
MIN

Airbnb on their big new innovation, in-housing creativity and brand led communication - Hiroki Asai

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I speak to Airbnb's CMO, Hiroki Asai, fresh off their 2025 Summer Release, where they announced their brand new "Services" and "Experiences" addition to the platform. This now positions Airbnb as the perfect alternative to a hotel when travelling. Hiroki touches on how they have launched this massive new innovation, why they do all their creative work in-house and rounds off with some poignant advice to marketers.

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Jon Evans
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Jon Evans

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Timestamps

00:00

Intro

01:42

Joining Airbnb at the start of COVID

02:44

Why Airbnb turned off performance marketing but invested in brand

04:01

Airbnb’s origin story as told by their CMO, Hiroki Asai

06:31

The importance of design for Airbnb

07:37

Why all branding and advertising is done in house

17:36

How the new launch helps Airbnb hosts

18:33

What went into such a big launch

20:36

Some of the notable Airbnb experiences

21:28

The big redesign of the Airbnb app

23:59

How Hiroki leads the marketing organisation

27:29

How to launch a big product update

29:37

Revamping the Airbnb host experience

31:45

Hiroki’s advice for aspiring CMOs